Service Engineer – Field Support
About the Role You will be responsible for installing, maintaining, and troubleshooting our equipment at customer sites. You will be the go-to technical person for customers, ensuring their equipment runs smoothly and any issues are resolved quickly.
What You Will Do
- Install and set up equipment at customer locations and ensure it is working correctly
- Perform routine maintenance and fix technical issues to keep downtime low
- Provide on-site and remote support to customers when they face problems
- Run diagnostic tests to find faults and fix them efficiently
- Communicate clearly with customers to understand their issues and offer solutions
- Train customers on how to use the equipment properly
- Write service reports and maintain documentation after every visit
- Follow all safety and quality guidelines during installations and maintenance
- Advise customers on upgrades and part replacements when needed
Day to Day
- Talk to customers regularly to understand their concerns and improve equipment usage
- Track daily tasks and update the head office with activity reports
- Manage material requests and check stock availability
Monthly
- Plan and carry out preventive maintenance schedules
- Prepare monthly performance reports and review KPIs
- Meet all key stakeholders at least once a quarter in person
Who We Are Looking For
- Diploma or Bachelor's in Mechatronics, Electrical, or Electronics Engineering — Diploma candidates are encouraged to apply
- Prior experience as a Service Engineer or in a technical support role
- Basic knowledge of Linux operating systems
- Good at diagnosing and fixing technical problems
- Clear communication in English, both written and spoken
- Comfortable travelling to customer sites, sometimes on short notice
- Willing to work outside regular hours when urgent issues arise
- Familiar with preventive maintenance practices and documentation
